Frequently asked questions
Do your custom neon signs come with a warranty?
Yes. All NeonCS custom LED neon signs include a 2-year warranty covering manufacturing defects and properly used electronic components.
Please note that indoor signs should not be used outdoors or in wet environments, as improper use may void the warranty.
What materials are used in NeonCS signs?
Our custom neon signs are made using premium LED neon flex mounted on durable acrylic backing.
We use high-quality PVC and LED components to ensure brightness, safety, and long-lasting performance.
Outdoor models are available with waterproof protection for outdoor use.
How long does shipping take?
Orders typically arrive within 8–14 days from the purchase date.
Once shipped, you'll receive a tracking number to monitor your delivery.
Can I customize logos or images?
Absolutely. NeonCS supports custom logos, graphics, handwriting, and unique designs.
Simply upload your artwork or contact our team for assistance.
What is your return policy?
Since all custom signs are made to order, returns are only accepted for defective or damaged products.
If there's an issue, we’ll work with you to repair, replace, or refund depending on the situation.